Return Policy

At Kasa Vida Shoppe, we want you to truly love the pieces you bring into your home. If for any reason you’re not fully satisfied, eligible items may be returned within 14 days of receiving your order for store credit only. To begin a return, please email us with your order number and reason for return.

Items marked as vintage, final sale, or otherwise non-returnable will be noted in the product description.

Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the responsibility of the customer
  • We strongly recommend using a tracked and insured method, as we cannot be held responsible for returns lost or damaged in transit
  • Items must be securely packaged and returned in their original condition; returns received in poor or altered condition may not be accepted
  • If a package is marked as delivered but is not retrieved or is returned to sender, original shipping charges will not be refunded

Once your return is received and inspected, your store credit will be issued in the form of a digital gift card within 5–7 business days. You’ll receive an email confirmation once your credit has been processed.